It seems that emergencies and problems often occur after regular business hours or on the weekends. The kids don’t get sick until the pediatrician’s office closes for the day. The plumbing seems to be working great until a holiday weekend when no one is in the office to take a customer phone call. Despite the inconvenience of late night calls, many businesses see this as an opportunity to increase their customer base and take advantage of sales opportunities. But who wants to be available 24 hours a day, 7 days a week to handle customers’ phone calls?
Many businesses turn this responsibility over to a Call Center service in St. Louis MO. All calls are transferred to the call center when a business’ regular office hours are over. At that time, a call center representative attempts to handle the customer’s concern and, if necessary, contact someone from the company to step in and handle the situation. Despite the fact the call center handles calls for multiple businesses, the process is seamless and customers don’t feel like they have been overlooked.
It is impossible for employees of a Call Center in St. Louis MO, to answer all of the questions a customer will have when he or she calls after hours. Companies have the ability to provide parameters for a conversation with a customer. This includes certain questions to ask and a set explanation of what will happen next. This makes customers feel like they are being well taken care of as the process continues.
Once the call has ended, the call center representative makes contact with someone from the company. Many times, these companies will have one person “on call” for specific days or hours. This person, regardless of the time, takes the information left by the customer and attempts to make contact with him or her to address the situation.
In the medical industry, patients have the ability to get medical advice even if their practitioner’s office has closed. Individuals struggling with a water leak or other structural emergency in the home can contact someone that will be able to come to the house and start work right away. Locations like Business Centers Of Missouri Inc work hard to provide a service to both customers and businesses.
